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Business systems scorecard: how much still depends on you?

Ten questions about how your business works on an ordinary Tuesday. The scorecard measures how much of it still runs on your memory, across the five systems we build and the number of decisions that still have to come to you. It takes about three minutes.

Answer it the way things actually are, nobody's watching. You get a score out of 100 and your three weakest areas, each linked to what fixing it involves.

Question 1 of 10An enquiry comes in while you're flat out. What happens to it?
Question 2 of 10A quote has gone out and the client has gone quiet. What happens next?
Question 3 of 10What does a new client's first week look like?
Question 4 of 10How do reviews and referrals get asked for?
Question 5 of 10A new hire has a question about how something is done. Where do they go?
Question 6 of 10If you took two weeks off starting Monday, what would happen?
Question 7 of 10How is AI used in the business today?
Question 8 of 10How do you know how this week is going?
Question 9 of 10Where do your customer details live?
Question 10 of 10How many decisions a day have to come to you?

Every answer runs from "it depends on me" to "it runs without me". Nothing is sent anywhere until you ask for the breakdown.

Your score, and where the business still leans on you.

Your systems score

?/ 100

0 of 10 answered

Not scored yet

Answer all ten questions and your score, your band and your weakest areas appear here.

Email me the breakdown

Your score, what your band means, every weak area and what fixing each one involves, in writing.

Answer all ten questions first. 10 to go.

Our system will text you within a minute, and the breakdown follows by email. See our privacy policy.

What owners ask about the scorecard.

What does the business systems scorecard measure?

It measures how much of your business runs on the owner's memory instead of on systems. The ten questions cover sales and enquiry, onboarding and delivery, process documentation, AI and reporting, plus how many decisions a day still have to come to you.

How is the score worked out?

Each answer is worth 0 to 3 points, from "it depends on me" to "it runs without me", and your total out of 30 is shown as a score out of 100. Under 40 is running on memory, 40 to 69 is partly systemised, and 70 or more is mostly systemised.

Your weakest areas are the ones that scored the lowest share of their possible points, and only areas under two thirds count as weak.

I scored above 70. Do I need anything?

Possibly not. A score that high usually means the business already runs on more than one person's memory. If a systems map would only confirm that, we'd rather tell you on the phone than sell you one.

Is a low score bad news?

No, it's common in a business that grew on the owner's effort. It mostly tells you where your week is going. A low score also means the first system built tends to give back the most time, because there's so much running through you.

What happens if I ask for the breakdown?

Our system texts you within a minute and the full breakdown follows by email. Jonathan may also call to talk it through, and you're welcome to tell him you'd rather read it first.

See the system in action.

Try the enquiry follow-up system on your own phone. Add your details, answer a few questions and see the response arrive.