Map your business systems and decide what to build first.
A working session with Jonathan to follow your trade business from the first call to the paid invoice. Bring the office and someone from the crew. Leave with a written map of where jobs wait on you and what to fix first.
The owner checks availability, writes every quote and remembers each follow-up.
Build first
Capture job type, site address and access details once. Assign the enquiry. Draft the quote and queue follow-up after approval.
Owner keeps
Pricing, unusual requests and approval of the final quote.
Keep as it is
The existing booking calendar and accounting tool.
Check it worked
Compare first reply time, quotes waiting and enquiry-to-booking conversion using the same definitions before and after launch.
The build scope follows separately, with inclusions, responsibilities, dependencies and a fixed price.
Who's in the room
You, for all of it, because most of what we're mapping lives in your head. Then whoever handles enquiries and admin, plus one or two people who do the work. On site or remotely, usually over one or two sessions.
What you walk away with, in writing
How the business runs today, from enquiry to invoice
Every point where it depends on you, named plainly
What to build first, and why in that order
A written scope and a fixed price, if there's something worth building
What happens after the map
If there's something worth building, we'll show you the scope and price in writing. You decide whether to go ahead. If what you need isn't something we build, we'll say so, and the written map is still yours.
Worth knowing
I run every map myself. Everything we build afterwards depends on getting it right.
Before you request one.
What happens after I request a systems map?
You'll get a text from our system within a minute, then Jonathan replies personally, usually the same business day, to find a time and ask a little about the business.
Is the systems map paid?
Yes. Jonathan confirms the scope and fee with you before you book. You can decide whether to go ahead once you have those details.
How long does the map take?
Usually one or two working sessions. A business with several crews or different job types may need more mapping than a sole trader running one job at a time.
Do I have to go ahead with a build afterwards?
No. If there's something worth building, the map ends with a written scope and a fixed price, and you decide from there. If there isn't, we'll tell you.
Can the map be done remotely?
Yes. It can happen on site or remotely. We're based in Melbourne and work with trade businesses across Australia.
Who should I bring?
Yourself, for all of it. Then whoever handles enquiries and admin, plus one or two people who do the work. They usually know best where things get stuck.
